Enterprise & Multi-Site Solutions

Custom IT support for businesses with 11–100 employees. Reliable, contract-based help to keep teams productive.

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*For teams with fewer than 10 employees, please see our Standard Packages.

Is Enterprise Support right for you?

  • More than 10 employees or users
  • Multiple locations or departments
  • Frequent tech requests from staff
  • Need defined SLAs & response times
  • Growing business requiring uptime

What’s Included

Tailored agreements combining on-site visits, remote support, and proactive maintenance.

Coverage & Scope

  • Support for 11–100 users/devices
  • Desktops, laptops, Wi-Fi networks, printers, and office devices
  • Line-of-business software (where vendor documentation is available)
  • On-site troubleshooting and remote support sessions

Scheduled Maintenance

  • Regular system health checks
  • Patch and update management for supported systems
  • Backup verification for agreed devices or servers
  • Proactive recommendations to reduce future issues

Response & SLAs

  • Defined response targets for critical vs. non-critical issues
  • Business-hours support by default, with optional after-hours coverage
  • Clear escalation path for recurring or high-impact problems

Documentation

  • Basic IT documentation for covered systems
  • Inventory list of supported devices and key network details
  • Change history notes for major fixes and upgrades

Example Enterprise Configurations

Final pricing is based on a needs assessment. These examples define typical tiers.

Example configurations only. Actual pricing will be confirmed in a written quote.
Example Plan Typical Size What It Might Include Est. Starting Range
Small Office Enterprise 11–20 employees • 2 on-site visits per month (up to 90 min each)
• Remote support bundle for minor issues
• Basic monthly maintenance checks 		$599+ / month
Growing Team Enterprise 21–40 employees • 3 on-site visits per month (up to 90 min each)
• Larger remote support pool
• Scheduled maintenance windows
• Additional visits billed at enterprise rate 		$899+ / month
Multi-Site / High-Demand 41+ employees • Includes 6–8 hours of on-site support per month
• Priority response targets
• Extended remote support hours
• More detailed system documentation
• Additional hours billed at enterprise rate 		Custom quote

Note: Enterprise plans do not offer unlimited hours. Your agreement will clearly define coverage limits.

Onboarding Process

  1. Initial Call
    Quick conversation about your size, locations, and main problems.
  2. Walkthrough
    On-site or virtual review of your current setup and priorities.
  3. Proposal
    A written quote outlining monthly coverage, limits, and pricing.
  4. Kickoff
    We schedule your first maintenance window and set up communication.

Ready to stabilize your IT?

If you need predictable, professional IT help, let's build a plan that fits your budget.

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